Why must I give my permission to use cookies?
The Dutch Telecommunications Act requires us to ask you for permission to use certain cookies.
What am I accepting when I accept cookies?
ABN AMRO distinguishes between cookies that are essential to use the website and functional cookies that improve the user experience. ABN AMRO does not have to ask for your permission to use essential and functional cookies. If you do not accept cookies, only these cookies will be used. These cookies are used to remember your bank account and debit card number when you log in to Internet Banking. Essential cookies ensure the website works properly. The website would not work properly without them and you would not be able to use certain functions. Functional cookies are cookies that help us improve the website and the user experience based on usage analyses. Accepting all cookies makes our website easier to use. You will find what you're looking for faster and will see more relevant information from us on our and third-party websites. This means that you have to accept the cookies that are neither essential nor functional.
Which websites does the permission apply to?
Your permission applies to the use of cookies on all of the websites in the abnamro.nl domain. This includes subdomain .abnamro.nl and abnamro.nl/subdomain.
Cookies for which we need your permission
Proactive chat
If you have trouble finding something or need help, you can chat directly with an ABN AMRO employee. This enables us to help you immediately.
Office directory
The office directory is useful if you need to find an office in your neighbourhood.
Relevant information and offers
We would like our website and those of third parties to display information that is relevant to you. We do our best to understand what you are interested in and tailor the information you see based on the pages you visit on our website. This is how we make our websites more interesting for you. If you are an ABN AMRO customer and are logged in, we can combine this information with the information you have already given us. This prevents us from displaying offers for products you already have. Instead, you will see information and offers for products and services that are meaningful because they are tailored to your situation. Offers can be displayed in Internet Banking, on the ABN AMRO website and on third-party websites or sent to you through Bankmail, email or by post. We do not provide any information about you to third parties for commercial purposes.
Repetition meter
If you see an offer more than once and never click on it, it is clear that you are not interested. You will soon see something else that you may find more interesting.
Displaying one of our websites' banners on a third-party website
Based on the pages that you visit on our website, one of our banners will be displayed on third-party websites. This enables us to personalize our offers and make them more meaningful.
Important information for you
What are cookies?
A cookie is a small text file that a website sends to your internet browser. Examples of internet browsers are Internet Explorer, Safari, Google Chrome and Mozilla Firefox. Cookies are stored in your internet browser. A cookie is usually a unique number to which data can be linked. Thanks to a cookie, you do not have to enter your details every time you log in because it remembers your account number if you enter it as well as the type of customer you are (private, commercial or personal).
What does ABN AMRO do with cookies?
ABN AMRO uses cookies to study how (groups of) users use our websites so we can improve them, inform you better about our products and services, analyse data for studies, and improve the website so you can find what you are looking for easily and quickly. Your settings and preferences are remembered, making later visits to the sites much easier.
How long is my permission to use cookies valid?
ABN AMRO records whether you have given us permission to use cookies. Every year, you will be asked for permission to use cookies. This also applies to cookies that are valid for more than one year.
More information about privacy and cookies
If you would like to know more about our privacy and cookie policy, simply click on 'Privacy and cookies' at the bottom of a page.
